According to @elevenlabsio, Revolut has adopted ElevenLabs Agents to enhance its customer support operations. The multilingual conversational AI agents manage support requests for Revolut customers in over 30 languages, significantly improving efficiency by decreasing ticket resolution time by more than eightfold. This strategic deployment demonstrates the growing adoption of advanced language models for real-world business customer service and highlights the business benefits of AI-driven automation in the financial technology sector.

According to ElevenLabs on Twitter, the City of Midland, Texas has modernized its citizen support services by deploying 'Jacky,' a civic concierge powered by ElevenLabs Agents. This AI-powered solution now handles over 3,000 inbound calls daily, replacing traditional long IVR trees with natural, multilingual phone and web agents. As reported by ElevenLabs, the implementation enables faster resolution of routine queries and enhances accessibility for non-English speakers, showcasing practical applications of conversational AI in public sector services.